Refund Policy

1. Refund Eligibility

Refunds are available for products returned within 7 days of delivery, provided the product remains unused, unopened, and in its original packaging with all seals intact.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear images of the product and packaging. Once verified, we will issue a replacement or full refund.

3. Non-Refundable Items

• Opened or used skincare products
• Products without original packaging
• Sale or promotional items
• Gift cards and digital purchases
• Returns requested after 7 days of delivery

4. Refund Processing Time

Approved refunds are processed within 7–10 business days after inspection and will be credited to your original payment method. Processing delays may vary depending on your payment provider or bank.

5. Shipping Charges

Shipping fees are non-refundable unless the refund is due to an error caused by VESKYN, including damaged or incorrect shipments.

6. Order Cancellation

Orders may be canceled before dispatch for a full refund. Once shipped, cancellation requests will be handled under our return policy terms.

7. Contact Support

For refund requests or questions, please contact:

support@veskyn.com